Samsung
Samsung Smart TVs run Tizen OS with the Smart Hub app platform. Most Samsung TV problems are network, app or HDMI related — rarely a hardware fault.
Common error codes
Common problems
- Connected to Wi-Fi but no internet
- Apps not working or crashing
- Smart Hub won't load
- Unable to connect to server
Featured guides
Samsung TV Error 001: How to Fix Smart Hub Setup
Error 001 (also shown as Error_exe_001 or 0-1) is a Smart Hub error: your Samsung TV can't load the country-specific app list or terms because the region isn't set correctly or the TV has no working internet. It's a setup issue, not a broken panel.
SamsungSamsung TV Error Code 012: How to Fix It
Error 012 means your Samsung TV lost contact with Samsung's app servers while installing, updating or opening an app — a Smart Hub or network hiccup, not a broken app or a faulty panel.
SamsungSamsung TV Error Code 202: How to Fix It
Error 202 means your Samsung TV joined your Wi-Fi but couldn't reach the internet or Samsung's servers — a network or DNS issue often shown as 'ISP blocking service', not a broken TV.
SamsungSamsung TV Error Code 102: How to Fix This Network Error
Error 102 is a network connection failure: your Samsung TV could not connect to the wireless network or reach the Smart Hub servers. It's usually fixed on the network side — router, password, Wi-Fi band or DNS — not by repairing the TV.
SamsungSamsung TV Error Code 107: How to Fix It
Error 107 means your Samsung TV reached your network but couldn't complete the connection to the internet or Samsung's servers — almost always a network or DNS issue, not a broken TV.
SamsungSamsung TV Says No Signal on HDMI: How to Fix It
"No Signal" means your Samsung TV isn't receiving video on the input you selected — not that the TV is broken. Nearly every case comes down to the wrong source, a loose or bad HDMI cable, a device that isn't sending a picture, or (on One Connect models) the box between the TV and your gear.
SamsungSamsung TV: No Sound Through HDMI ARC or eARC Soundbar
When a soundbar or AV receiver connected over HDMI ARC/eARC goes silent on a Samsung TV, the cause is almost always the handshake: wrong port, soundbar not on D.IN, Anynet+ (HDMI-CEC) off, Sound Output not set to Receiver (HDMI), or an eARC/cable mismatch.
Frequently asked questions
Why does my Samsung TV say it can't connect to the server?+
It usually means the TV reached your network but not Samsung's or the app's servers — commonly a DNS issue or a temporary outage. Restart the router, refresh the DNS, and check the app's status page.
Where is the network reset on a Samsung TV?+
Settings → General (or Connection) → Network → Reset Network. This clears saved Wi-Fi and network settings without deleting your installed apps.