Samsung TV Not Connecting to Wi-Fi? Router, Hotspot and Reset Fixes

1. 1Unplug the TV and the router from the wall outlet.
2. 2Wait 1-2 minutes, then plug both back in.
3. 3Wait until the router is fully up and running, then check whether your network appears in the TV's connection settings.

This is the first step in Samsung's troubleshooting for a TV that finds no Wi-Fi network.

1. 1Look at what stands between the router and the TV: walls and metal structures can weaken the Wi-Fi signal.
2. 2If you can, move the router so it is no farther than 5 meters from the TV.
3. 3Search for the network again, or watch whether the connection still drops.

Samsung Russia gives the 5-meter distance for a TV that keeps losing its Wi-Fi connection.

1. 1On a Samsung Galaxy phone, turn on the mobile hotspot (Samsung has a separate guide for using a Galaxy as a Wi-Fi hotspot).
2. 2On an iPhone, open Settings → Personal Hotspot and turn on Allow Others to Join. On iPhone 12 or later, iPad Pro 11-inch (3rd generation or later), iPad Pro 12.9-inch (5th generation or later) or iPad mini (6th generation), also turn on Maximize Compatibility.
3. 3On the TV, search for wireless networks and connect to the hotspot.
4. 4If the TV connects and stays connected, the problem is your router or the quality of your internet connection: go on to the router settings. If the TV can't see the hotspot at all, skip to the network reset.

This connects the TV to a different network for the test. Reconnect it to your home Wi-Fi once you have fixed the router.

1. 1Open the router's control panel: on a computer or phone connected to the router, open a browser and go to the address printed on the router's case. If you don't know how, contact the router manufacturer's support.
2. 2Band: switch the network between 2.4 GHz and 5 GHz and see which one the TV finds. If it only sees 2.4 GHz, it can only connect on 2.4 GHz. If it sees 5 GHz, it can connect on both. If it sees neither, the cause may be another router setting or a fault in the TV's Wi-Fi module or firmware.
3. 3Security: if the network uses WPA3 or WPA/WPA2 Mixed, change it to WPA2-Personal (AES), save the settings and restart the router. Samsung's recommended settings are WPA2-PSK encryption with an AES key.
4. 4Channel and addressing: for a connection that keeps dropping, Samsung recommends Wi-Fi channel 6 on 2.4 GHz, channel 44 on 5 GHz and DHCP for IP addresses.
5. 5MAC filter and device limit: if MAC filtering is on, add the TV's MAC address or turn the filter off for now. If the router has reached its limit of connected devices, disconnect devices you don't need or raise the limit.
6. 6Check whether there is a firmware update for the router and install it if there is.

These settings live on the router, not the TV. Samsung US says to contact your internet provider or the router manufacturer if you need help configuring the router.

1. 1On the TV, open the search for wireless networks.
2. 2Select Add Network.
3. 3Choose the network's security type and type its name (SSID) exactly as it appears in the router settings, then enter the password.

Only needed if your router hides its network name. A hidden network never shows up in the TV's list.

1. 1Open Network Status: Settings → Connection → Network → Network Status (A series and newer), Settings → General → Network → Network Status (M, N, R and T series) or Settings → Network → Network Status (K series and older).
2. 2Select IP Settings, and in DNS Settings change Obtain automatically to Enter manually.
3. 3Type 8.8.8.8 (or 208.67.222.222) in DNS Server.
4. 4Restart the TV and the router, then try connecting to the Wi-Fi again.

Samsung lists this for a TV that keeps losing its Wi-Fi and for a TV that is connected while Smart Hub doesn't work.

1. 1A series and newer: open Settings → Connection → Network → Reset Network.
2. 2M, N, R and T series: open Settings → General → Network → Reset Network.
3. 3K series (2016) and older: open Settings → Network → Network Status → Reset.
4. 4Search for your Wi-Fi network again and reconnect, entering the password.

Samsung's next step after the reset is to connect to your Wi-Fi network again, so have the network name and password ready.

1. 1If the TV can get online, even through a phone hotspot, open Settings → Support → Software Update → Update Now. If a new version is available, the download starts automatically.
2. 2If the TV can't get online at all, update it from a USB flash drive instead. Samsung has a separate guide for updating by USB.
3. 3Let the TV restart, then try connecting to your Wi-Fi again.

Samsung says a firmware update can fix some errors in how the TV works. It is also the next step when the MAC address shows only zeros, ff or asterisks.

1. 1Do this only if everything above has failed and the TV still can't see any network, including your phone's hotspot.
2. 2Run the TV's factory reset. Samsung covers it in a separate guide, How to reset a Samsung TV; the exact menu varies by model, so check your TV's e-manual if you can't find it.
3. 3After the reset, connect to a network (Samsung suggests a phone hotspot if your home Wi-Fi still fails) and set up Smart Hub again: press Home or Smart Hub on the remote and follow the on-screen instructions.

⚠ A factory reset returns the TV to its factory settings. You will have to set it up again, including the Wi-Fi network and Smart Hub, and on 2018 and newer TVs you need your Samsung account details to sign back in. Make a note of your settings and account details before you start.