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Smart TV & streaming help

Fix your Smart TV — without the guesswork.

Clear, sourced fixes for error codes, apps, Wi-Fi, HDMI, sound and remotes. Search a code or symptom and get the answer first.

Samsung error 107Netflix NW-2-5no sound HDMI ARC
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Popular error codes

42Disney+ is having trouble connecting to your internet — error 42 points at your network connection, not your account or the TV.
83Disney+ shows "Something went wrong. Please try again" — Disney says error 83 is usually a device compatibility problem or a connection error.
P-DEV320Hulu doesn't publish an official definition for P-DEV320. It is widely reported as the Hulu app failing to communicate with Hulu's servers — Hulu's own help search points this code at app-load and connection troubleshooting.
NW-2-5A network connectivity issue is keeping the device from reaching Netflix — the app loads, but traffic can't get through.
NW-4-7Stale data on the device or a network connection problem is stopping Netflix — on very old hardware it can also mean the device is no longer supported.
tvq-st-103A network problem is stopping the device from reaching the Netflix service, so the app can't load content.
UI-113Data on the device or a network problem is keeping Netflix from connecting — on older hardware it can also mean the device is no longer supported.
UI-800-3Information stored on the device has gone stale and needs to be refreshed — a device-data problem, not your internet.
5004A Prime Video sign-in problem — Amazon's official fix for error 5004 is to check the email and password you're signing in with, and reset the password if it keeps failing.
003A Roku software update could not be downloaded. Roku's own docs treat this as a connection problem between the player and the update servers, not a broken device.
009The Roku can't reach the internet — in most reports the player still sees the router, but nothing gets through to the wider internet.
014.30The Roku can't get online. Roku groups 014.30 with its "can't connect to internet" errors — usually a router or signal problem rather than a faulty device.
014The Roku can't join your Wi-Fi network. Roku's error table ties 014 first to a wrong Wi-Fi password, then to general connection failures.
016The Roku lost its network connection, often mid-stream. Roku lists error 016 under weak Wi-Fi signal problems.
018Your internet is too slow for streaming right now — the connection works, but the speed reaching the Roku isn't enough.
001Error 001 (also shown as Error_exe_001 or 0-1) is a Smart Hub problem tied to the TV region/country setup: it appears when opening Smart Hub or the web browser and the TV cannot load the country-specific app list or terms & conditions. It is a setup/network issue, not a broken panel.
012The connection to Samsung's servers drops while installing, updating, or opening apps — a network interference error, not a faulty app.
102The TV cannot reach Samsung's Smart Hub servers — a connection or DNS problem, not a broken TV.
107The TV cannot reach the internet — usually a DNS or Wi-Fi fault, not a broken TV.
202Error 202 means the Samsung TV is joined to your Wi-Fi but cannot reach the internet or Samsung servers, often shown as "unable to connect to network" or an "ISP blocking service" message. It is a network/DNS issue, not a hardware fault.

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Recently updated guides

42

Disney+ Error Code 42: How to Fix It

Error 42 means the Disney+ app couldn't connect to the internet — it points at your network or connection speed, not your account or a broken TV.

Updated 2026-07-13

P-DEV320

Hulu Error P-DEV320: How to Fix It

P-DEV320 means the Hulu app on your device couldn't complete its connection to Hulu's servers — almost always the app, your internet or the device's software, not a broken device or account.

Updated 2026-07-13

NW-4-7

Netflix Error NW-4-7: How to Fix It

Error NW-4-7 means Netflix can't connect from your device — usually because stored Netflix data is stale or the home network dropped the connection to Netflix's servers, not because your device is broken.

Updated 2026-07-13

tvq-st-103

Netflix Error tvq-st-103: How to Fix It

Error tvq-st-103 means your device connected to the network but couldn't reach the Netflix service, so the app can't load content — almost always a network issue, not a broken device or account.

Updated 2026-07-13

UI-113

Netflix Error UI-113: How to Fix It

Error UI-113 means the Netflix app on your device can't connect — usually because of stale stored data or a network problem, not a broken TV. On very old hardware it can also signal that Netflix no longer supports the device.

Updated 2026-07-13

5004

Prime Video Error 5004: How to Fix the Sign-In Problem

Error 5004 is a Prime Video sign-in problem: the email or password you entered doesn't match your Amazon account. Verifying or resetting those credentials fixes it.

Updated 2026-07-13

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