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Smart TV & streaming help

Fix your Smart TV without the guesswork.

Clear, sourced fixes for error codes, apps, Wi-Fi, HDMI, sound and remotes. Search a code or symptom and get the answer first.

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Popular error codes

1026Appears when launching the Disney+ app on a smart TV: "We are having a problem. Please exit the app and try again. Error Code 1026: AUTH_SERVICE_INT_FAILURE". Disney+ says it is usually an app issue or a connection error.
42Disney+ is having trouble connecting to your internet. Error 42 points at your network connection, not your account or the TV.
73Disney+ shows "This content isn't available to watch in your current location". Disney says error 73 comes from accessing Disney+ from a country or region where it's unavailable, or from using a VPN or IP anonymiser.
75Appears when trying to play a video: "You're streaming on the max number of devices for your subscription. To begin watching here, please finish streaming on another device." Disney+ says it is the result of streaming from more devices than your current plan allows.
83Disney+ shows "Something went wrong. Please try again". Disney says error 83 is usually a device compatibility problem or a connection error.
P-DEV320Hulu doesn't publish an official definition for P-DEV320. It is widely reported as the Hulu app failing to communicate with Hulu's servers, and Hulu's own help search points this code at app-load and connection troubleshooting.
106The network is not connected: the internet signal is not reaching the TV. LG links it to an unstable connection and to the 5 GHz Wi-Fi band.
137The LG TV failed to connect to a wireless network and get online. LG fixes it by checking the Wi-Fi password, restarting the TV and router, and reconnecting to the network.
201Comes with a message that there is no signal. LG groups it with error 501; if the network does have a signal, LG's fix is switching from 5 GHz to 2.4 GHz or resetting the router's settings.
NW-2-5A network connectivity issue is keeping the device from reaching Netflix: the app loads, but traffic can't get through.
NW-3-6A network issue is stopping the device from reaching Netflix. Netflix gives separate troubleshooting steps for each type of device.
NW-4-7Stale data on the device or a network connection problem is stopping Netflix. On very old hardware it can also mean the device is no longer supported.
tvq-pb-101An issue with data stored on the device is stopping Netflix from playing. It can appear as tvq-pb-101 (E100) or tvq-pb-101 (2.10.0) with the message "This title is not available to watch instantly. Please try another title."
tvq-st-103A network problem is stopping the device from reaching the Netflix service, so the app can't load content.
UI-113Data on the device or a network problem is keeping Netflix from connecting. On older hardware it can also mean the device is no longer supported.
UI-800-3Information stored on the device has gone stale and needs to be refreshed. It's a device-data problem, not your internet.
5004A Prime Video sign-in problem. Amazon's official fix for error 5004 is to check the email and password you're signing in with, and reset the password if it keeps failing.
003A Roku software update could not be downloaded. Roku's own docs treat this as a connection problem between the player and the update servers, not a broken device.
009The Roku can't reach the internet. In most reports the player still sees the router, but nothing gets through to the wider internet.
014.30The Roku can't get online. Roku groups 014.30 with its "can't connect to internet" errors. It's usually a router or signal problem, not a faulty device.
014The Roku can't join your Wi-Fi network. Roku's error table ties 014 first to a wrong Wi-Fi password, then to general connection failures.
016The Roku lost its network connection, often mid-stream. Roku lists error 016 under weak Wi-Fi signal problems.
018Your internet is too slow for streaming right now: the connection works, but the speed reaching the Roku isn't enough.
001Error 001 (also shown as Error_exe_001 or 0-1) is a Smart Hub problem tied to the TV region/country setup: it appears when opening Smart Hub or the web browser and the TV cannot load the country-specific app list or terms & conditions. It is a setup/network issue, not a broken panel.
012The connection to Samsung's servers drops while installing, updating, or opening apps. It's a network interference error, not a faulty app.
102The TV cannot reach Samsung's Smart Hub servers because of a connection or DNS problem, not a broken TV.
107The TV cannot reach the internet, usually because of a DNS or Wi-Fi fault, not a broken TV.
202Error 202 means the Samsung TV is joined to your Wi-Fi but cannot reach the internet or Samsung servers, often shown as "unable to connect to network" or an "ISP blocking service" message. It is a network/DNS issue, not a hardware fault.
2200The TV cannot connect to the internet or the internet connection is unstable, so internet video services won't open or drop out while you watch.

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Recently updated guides

performance

Android TV or Google TV Says Insufficient Storage? Free Up Space

When an Android TV or Google TV device runs out of storage, Google's help pages give three fixes: clear cached data for all apps, connect a USB drive for apps and other content, and uninstall apps and games you don't use.

Updated

1026

Disney+ Error Code 1026: What It Means and How to Fix It

Error 1026 shows up when you launch the Disney+ app on a smart TV, with the message "We are having a problem. Please exit the app and try again." Disney+ says it is usually an app issue or a connection error. Its fixes are turning the TV off and on, checking your internet connection and reinstalling the app.

Updated

73

Disney+ Error Code 73: What It Means and How to Fix It

Error 73 is Disney+'s location error. Disney+ links it to two causes: you're trying to use Disney+ from a country or region where the service isn't currently available, or a VPN or IP anonymiser is active. The fixes are on your side: the VPN, the device restart and the connection.

Updated

75

Disney+ Error Code 75: What It Means and How to Fix It

Error 75 appears when you try to play a video and Disney+ says you're streaming on the max number of devices for your subscription. Disney+ gives one cause: more devices are streaming than your current plan allows. The fix is on the account side: finish streaming on another device, or log out of the extra devices from Manage Devices in your Account settings.

Updated

83

Disney+ Error Code 83: What It Means and How to Fix It

Error 83 is Disney+'s device compatibility and connection error: the app couldn't confirm your device is supported or couldn't complete the connection to Disney+. It's usually fixed with a restart, an app update or by turning off a VPN, not by touching your account.

Updated

106

LG TV Error Code 106: What It Means and How to Fix It

Error 106 on an LG TV comes with the message "Network is not connected. Check the network connection status." LG says it appears when the internet signal does not reach the TV. The fixes LG gives are on the network side: restart the router and TV, check the Wi-Fi password, set the DNS manually and change the Wi-Fi band or channel.

Updated

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