Disney+ Error Code 1026: What It Means and How to Fix It
Error 1026 shows up when you launch the Disney+ app on a smart TV, with the message "We are having a problem. Please exit the app and try again." Disney+ says it is usually an app issue or a connection error. Its fixes are turning the TV off and on, checking your internet connection and reinstalling the app.
Quick answer
Disney+ error 1026 appears when the app is launched on a smart TV, with the message "We are having a problem. Please exit the app and try again." Disney+ says it is usually an app issue or a connection error. Turn the TV off and back on, relaunch Disney+ and check your internet connection.
- 1.Turn off your smart TV, turn it back on and relaunch the Disney+ app.
- 2.Still error 1026? Check your internet connection, then delete and reinstall the Disney+ app on the TV.
What it means
Error 1026 shows up when you try to launch the Disney+ app on a smart TV. The full message reads: "We are having a problem. Please exit the app and try again. Error Code 1026: AUTH_SERVICE_INT_FAILURE".
Disney+ describes it as usually an app issue or a connection error. The causes it lists are an unsupported device or method of accessing Disney+ (including an emulator, or playing a video in a web browser instead of the Disney+ app) and an unstable or slow internet connection. Disney+ also names error 83 as a related code with similar causes and fixes.
Common causes
- An app issue on the TV. Disney+ says error 1026 is usually an app issue. Turning the TV off and on and relaunching the app is its first step.
- Unstable or slow internet connection. Disney+ lists an unstable or slow connection as a possible cause. A recent outage at your internet provider counts too.
- Unsupported device or method. Using an unsupported device, an emulator, or a method such as playing a video in a web browser instead of the Disney+ app can trigger the error.
Before you start
- Check that the screen really says Error Code 1026 with "We are having a problem. Please exit the app and try again." Other Disney+ codes have different causes and fixes.
- Make sure you are opening the Disney+ app on the TV, not playing Disney+ in the TV's web browser or through an emulator.
- Check whether another device on the same Wi-Fi has a working internet connection. If nothing on the network can get online, the connection is the place to start.
Fixes, from safest to last resort
Turn the smart TV off and on, then relaunch Disney+
No data loss- 1Exit the Disney+ app, as the error message asks.
- 2Turn off your smart TV.
- 3Turn it back on and launch the Disney+ app again.
This is the first troubleshooting step on Disney+'s own page for error 1026.
Check your internet connection
No data loss- 1Check that the TV is connected to your network and that other devices on the same network can get online.
- 2If your internet provider recently had a service outage, power cycle your modem and router: power them down, then restart them.
- 3Once the connection is back, relaunch the Disney+ app on the TV.
Disney+ strongly recommends power cycling the modem and router after a service outage with your internet provider. For more connection checks, Disney+ points to its "Troubleshooting playback and streaming issues" article.
Use the Disney+ app on a supported device
No data loss- 1Open Disney+ through its own app on the smart TV, not through the TV's web browser.
- 2Don't use an emulator or any other unsupported method to access Disney+.
- 3If the TV itself may not be supported, check it against the supported devices section of the Disney+ Help Centre.
Delete and reinstall the Disney+ app
Removes apps & settings- 1Use this only if restarting the TV and checking the connection didn't clear error 1026.
- 2Delete the Disney+ app from your smart TV.
- 3Reinstall Disney+ from the TV's app store, open it and log in again.
⚠ Deleting the app removes it from the TV together with your Disney+ sign-in on that TV. Have your Disney+ email and password ready before you delete it.
If a menu doesn't match your TV
- If you can't find where to delete or reinstall apps on your TV, check your TV's user manual or its maker's support pages, because app menus differ by brand and model.
- If the error appears around logging in, Disney+ points to its "Login issues with Disney+" article in the Help Centre.
When to contact support
If you still see error 1026 after restarting the TV, checking your connection and reinstalling the app, Disney+ asks you to contact it directly:
- Use the Get in touch option in the Disney+ Help Centre (help.disneyplus.com). Disney+ says live support is available 24 hours a day, seven days a week.
- Have your TV brand and model ready, plus the exact message on screen (Error Code 1026: AUTH_SERVICE_INT_FAILURE).
- Tell them which steps you already tried: TV off and on, connection check, modem and router power cycle and app reinstall.
Sources
- Official source: Disney+ Help Centre: Error code 1026 ('We are having a problem. Please exit the app…') · help.disneyplus.com
- Official source: Disney+ Help Centre: Error codes · help.disneyplus.com
Frequently asked questions
What is Disney Plus error code 1026?+
It's the error Disney+ shows when the app fails to launch on a smart TV, with the message "We are having a problem. Please exit the app and try again." Disney+ says it is usually an app issue or a connection error. Turn the TV off and on, relaunch the app and check your internet connection.
samsung tv disney plus error code 1026+
Disney+'s page for error 1026 covers smart TVs in general, so the same steps apply on a Samsung TV: turn the TV off and back on, relaunch Disney+, check your internet connection, and if it persists, delete and reinstall the Disney+ app.
How do I fix Disney Plus error code 1026 on an LG TV?+
Follow the same smart TV steps Disney+ gives: turn the LG TV off and on and relaunch the app, check your internet connection (power cycle the modem and router if your provider recently had an outage), then delete and reinstall the Disney+ app. If it still appears, contact Disney+ support.
What does AUTH_SERVICE_INT_FAILURE mean on Disney+?+
It's the label that appears with error code 1026 in the message "Error Code 1026: AUTH_SERVICE_INT_FAILURE". Disney+ doesn't explain the label separately. It describes error 1026 as usually an app issue or a connection error, with an unsupported device or method and an unstable or slow connection as possible causes.
Can I fix error 1026 by watching Disney+ in the TV's web browser?+
No. Disney+ lists playing a video in a device's web browser instead of the Disney+ app as one of the unsupported methods that can cause error 1026. Use the Disney+ app on the TV.
Is Disney+ error 1026 related to error 83?+
Yes. Disney+ lists error code 83 as a related error that has related causes and can be resolved by similar troubleshooting steps.
Related guides
Still not fixed?
Try the guided diagnosis for your symptom, or browse problems by category.