Sony

Sony BRAVIA TVs run Google TV (Android TV on older models), so most software problems look like Android problems: apps freezing, sluggish menus, and network hiccups. A restart or a power reset solves the majority of them — actual hardware faults are rare.

BRAVIAGoogle TVAndroid TV (older models)X series · A series OLED

Common problems

Won't connect to Wi-Fi (error 1002 or 2200)
Apps freeze or crash on Google TV
TV is slow or stuck on the logo at startup
Remote not responding
No sound or audio dropouts over HDMI eARC

Frequently asked questions

How do I restart a Sony BRAVIA without unplugging it?+

Press and hold the power button on the remote for about 5 seconds until a power menu appears on screen, then choose Restart. This reboots the TV's software without touching your settings or apps.

What do errors 1002 and 2200 mean on a Sony TV?+

Both are network errors — the TV reached your router but couldn't get through to the internet. They're documented mainly on older non-Google TV BRAVIA models. Sony's fixes: restart the router, update its firmware, switch the TV to a public DNS like 8.8.8.8, or test with an Ethernet cable. Note your current DNS setting first so you can restore it if anything stops working.

What is a power reset on a Sony TV and when should I do one?+

Unplug the TV from the wall, press the power button on the TV itself once, wait about 2 minutes, then plug it back in. Sony recommends it for freezes, boot loops, and apps that stop responding — it doesn't delete anything.