Disney+ Error Code 73: What It Means and How to Fix It
Error 73 is Disney+'s location error. Disney+ links it to two causes: you're trying to use Disney+ from a country or region where the service isn't currently available, or a VPN or IP anonymiser is active. The fixes are on your side: the VPN, the device restart and the connection.
Quick answer
Disney+ error code 73 means Disney+ thinks you're in a location where the content isn't available. Disney+ names two causes: a country or region where the service isn't offered, or an active VPN or IP anonymiser. Turn off any VPN, restart the Disney+ app and check your internet connection.
- 1.If a VPN or IP anonymiser is on, go to your device settings, disable it and restart the Disney+ app.
- 2.Still error 73? Power down or restart the device, check your internet connection and relaunch Disney+.
What it means
Error 73 can appear when you open the Disney+ app or visit DisneyPlus.com. The full message reads: "Error code 73: This content isn't available to watch in your current location. If you are attempting to use a VPN or similar method to access Disney+, disable it and restart the app." Disney+ also lists the same code under the heading "Disney+ is only available in certain regions".
It's a location check, not a playback or device fault. Disney+ documents two causes: trying to access Disney+ from a country or region where the service is currently unavailable, and using a VPN or IP anonymiser. The official fix list adds two basic checks on your side: your internet connection and a device restart.
Common causes
- A VPN or IP anonymiser is active. Disney+ names VPNs and IP anonymisers as a cause of error 73, and the error message itself asks you to disable any VPN or similar method and restart the app.
- You're in a country or region where Disney+ isn't available. If you try to access Disney+ from a country or region where the service is currently unavailable, Disney+ shows error 73.
Before you start
- Read the full message on screen. If it says the content isn't available in your current location, you're dealing with error 73 and the steps below apply.
- Check whether a VPN or IP anonymiser app is switched on in the device's settings.
- If you're travelling, keep in mind that Disney+ isn't available in every country or region.
Fixes, from safest to last resort
Turn off the VPN or IP anonymiser
No data loss- 1Go to your device settings and disable any VPN or IP anonymiser that's active.
- 2Close the Disney+ app and restart it.
- 3Try the same title again.
This is the step the error message itself asks for: "disable it and restart the app".
Power down or restart your device, then relaunch Disney+
No data loss- 1Power down or restart the TV, streaming device, phone or computer you're watching on.
- 2Once it's back on, open the Disney+ app (or DisneyPlus.com) again.
- 3Try to play again.
Check your internet connection
No data loss- 1Make sure the device is connected to the internet, for example by opening another app or website on it.
- 2If the connection is down, restore it first, then reopen Disney+.
Checking your connection is part of Disney+'s own fix list for error 73.
Use Disney+ from a country or region where it's available
No data loss- 1If you're in a country or region where Disney+ is currently unavailable, the error will stay while you're there.
- 2Access Disney+ again once you're in a country or region where the service is offered.
No setting on the TV or app changes where Disney+ is offered, and a VPN is itself one of the documented causes of error 73.
If a menu doesn't match your TV
- Disney+'s help page for error 73 doesn't give device-specific menu paths. Where the VPN switch lives depends on the device and the VPN app, so look for it in the device settings or in the VPN app itself.
- Seeing a different Disney+ code? Error 83 ("Something went wrong") and error 42 (trouble connecting to the internet) have their own fixes: see our guides on Disney+ error 83 and Disney+ error 42.
When to contact support
Disney+ says to contact its support if you're still having trouble after these steps. You can reach it from the Get in touch section of the Disney+ Help Centre:
- Have the exact error message ready, plus the device you saw it on (TV, Roku, phone or browser).
- Tell them you already turned off any VPN or IP anonymiser, restarted the device and checked your connection.
- Mention which country or region you're in when the error appears.
Sources
- Official source: Disney+ Help Centre: Error code 73 ('This content isn't available to watch in your current location...') · help.disneyplus.com
Frequently asked questions
What is Disney Plus error code 73?+
It's Disney+'s location error: "This content isn't available to watch in your current location." Disney+ ties it to accessing the service from a country or region where it isn't currently available, or to using a VPN or IP anonymiser.
Why do I get Disney Plus error code 73 with no VPN?+
A VPN isn't the only documented cause. Disney+ also shows error 73 when you try to access it from a country or region where the service is currently unavailable, and it counts IP anonymisers as well as VPNs. Check the device settings for either, then follow the rest of Disney+'s list: check your internet connection, power down or restart the device and relaunch the app. If it persists, contact Disney+ support.
How do I fix Disney Plus error code 73 on Roku?+
The code means the same thing on a Roku as on any other device, and Disney+'s help page gives the same fixes for every device: turn off any VPN or IP anonymiser, check your internet connection, and power down or restart the device before relaunching Disney+.
Does error code 73 on a Samsung or LG TV mean the TV is the problem?+
No. Disney+ documents error 73 as a location issue (an unsupported country or region, or a VPN or IP anonymiser), not a TV fault. The steps are the same on Samsung, LG and other smart TVs.
Can I get Disney Plus error code 73 on my phone?+
Yes. Error 73 can appear when opening the Disney+ app or visiting DisneyPlus.com, so phones and browsers can show it too. On a phone, check whether a VPN app is on, turn it off and restart Disney+.
Is Disney Plus error code 073 the same as error 73?+
Disney+'s help page lists the code as 73. If the message also says the content isn't available in your current location, follow the steps for error 73.
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