Netflix Error UI-113: How to Fix It
Error UI-113 means the Netflix app on your device can't connect — usually because of stale stored data or a network problem, not a broken TV. On very old hardware it can also signal that Netflix no longer supports the device.
Quick answer
UI-113 is almost always stale account data on the device or a network hiccup. Signing out of Netflix and restarting the device often clears it.
- 1.In the Netflix app, open the menu (or Get Help) and select Sign Out.
- 2.Unplug the device for 30 seconds, plug it back in, then sign back in to Netflix.
What it means
Error UI-113 appears when the Netflix app can't complete its connection — usually because the account data stored on the device is out of date, or the internet connection dropped mid-handshake.
It's usually fixed by refreshing that stored data or the network rather than by repairing the TV; only on very old hardware does UI-113 sometimes mean Netflix has ended support for the device.
Common causes
- Stale account data on the device. Netflix stores a copy of your sign-in and account data locally. When that copy goes out of date, UI-113 blocks the connection until it's refreshed by signing out.
- Corrupted Netflix app cache. The app's cached files were damaged, so it can't load your profile or start streaming and falls back to UI-113.
- Unstable internet connection. A weak Wi-Fi signal or a brief drop stops the app from completing its handshake with Netflix's servers.
- Outdated app or device firmware. An old Netflix app version or device software can mishandle the connection and surface as UI-113.
- Device no longer supported. On older smart TVs and players, Netflix may have ended support for the hardware, so the app can no longer connect.
Before you start
- Test another streaming app or a browser on the same network — if nothing loads, the problem is your internet, not Netflix.
- Check the Netflix status page (help.netflix.com/is-netflix-down) or Downdetector to rule out a service outage.
- Note whether the error started right after a Netflix app or device software update.
Fixes, from safest to last resort
Power cycle the device
No data loss- 1Turn the TV or streaming device off and unplug it from the wall (not just the remote power-off).
- 2Wait a full 60 seconds so it drains residual power and re-initialises the network stack.
- 3Plug it back in, turn it on, open Netflix and try again.
A cold restart clears the device's temporary memory and refreshes its connection — it often resolves UI-113 on its own.
Sign out of Netflix and sign back in
No data loss- 1Open the Netflix app and go to the menu, gear icon, or Get Help, then choose Sign Out.
- 2If you can't find Sign Out, from the Netflix home screen press Up, Up, Down, Down, Left, Right, Left, Right, Up, Up, Up, Up on the remote to open the hidden reset menu, then pick Sign Out or Reset.
- 3Sign back in with your email and password and try Netflix again.
This is the key step for UI-113: it discards the stale account data stored on the device and pulls a fresh copy. Your profiles, history and My List are safe in the cloud.
Reboot your router
No data loss- 1Unplug the router's power cord.
- 2Wait 60 seconds so it fully resets.
- 3Plug it back in, wait for all lights to stabilise, then retry Netflix.
If other devices also struggle to load Netflix, the connection — not the TV — is the likely culprit.
Set the DNS manually to 8.8.8.8
Re-setup needed- 1Open your device's network settings (on most smart TVs: Settings → Network → Network Status → IP Settings).
- 2Set DNS to enter manually and type 8.8.8.8 (Google DNS).
- 3Save, restart the Netflix app and retry.
Useful when your ISP's DNS is failing to resolve Netflix's servers. 8.8.4.4 works as a secondary DNS.
8.8.8.8Update or reinstall the Netflix app
Re-setup needed- 1First check for updates: open your device's app store and update Netflix, and install any pending device/system update.
- 2If UI-113 remains, delete the Netflix app (Roku: remove channel; Fire TV/Apple TV: uninstall the app; Samsung/LG: Apps → Settings → Delete).
- 3Reinstall Netflix from the app store, open it and sign in again.
Reinstalling replaces the corrupted cache with a clean copy. You'll need to sign in afterwards, but nothing in your account is lost.
Factory reset the device (last resort)
Removes apps & settings- 1Only if every step above failed and other apps still work on the device.
- 2Open your device's system settings and choose Reset / Factory reset (on many smart TVs: Settings → General → Reset, PIN default 0000).
- 3Set the device up again, reinstall Netflix and sign in.
⚠ A factory reset erases all apps, logins, picture settings and preferences on the device. Try everything else first.
If a menu doesn't match your TV
- The Sign Out path varies by device: on many smart TVs it lives inside the Netflix menu or gear icon; on others you'll need the remote shortcut (Up Up Down Down Left Right Left Right Up Up Up Up) to reach Netflix's hidden reset menu.
- Reinstalling isn't possible on every smart TV — some only let you delete the app from the app store, while others can only be cleared with a full factory reset.
When to contact support
Contact Netflix if UI-113 keeps returning after signing out, updating and reinstalling, or if you suspect your device is no longer supported:
- Go to help.netflix.com and use the Live Chat or Call option at the bottom of any help page.
- Have your device make and model ready, and mention you already tried signing out, changing DNS and reinstalling.
- Ask whether your specific device is still supported — UI-113 on old hardware can mean Netflix has ended support for it.
Sources
- Official source: Netflix Help — Error UI-113 · 2026-07-13help.netflix.com
Frequently asked questions
Does UI-113 mean my TV or Netflix account is broken?+
No. It's a connection error caused by out-of-date data on the device or a network problem, so it's fixed by signing out, refreshing the network or reinstalling — not by repairing the TV. On very old devices it can instead mean Netflix has stopped supporting the hardware.
Will signing out of Netflix delete my profiles or watch history?+
No. Your profiles, history and My List live in your Netflix account in the cloud, not on the device. Signing out only clears the local copy of your login — which is exactly what UI-113 needs refreshed.
How do I know if my device is no longer supported?+
If UI-113 persists on a device that's several years old after every step, while other apps still work, contact Netflix. They can confirm whether your model has reached end of support.
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