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Netflix

Netflix runs on virtually every smart TV platform, and its error codes follow a pattern: NW codes point to network trouble, UI codes usually mean app data on the device needs a refresh, and tvq codes relate to playback. Most problems clear with a restart, a sign-out and sign-in, or a router reboot — no account changes needed.

NW · UI · tvq error codesAll major TV platformsSign-out refresh fixeshelp.netflix.com

Common error codes

NW-2-5A network connectivity issue is keeping the device from reaching Netflix — the app loads, but traffic can't get through.
NW-4-7Stale data on the device or a network connection problem is stopping Netflix — on very old hardware it can also mean the device is no longer supported.
tvq-st-103A network problem is stopping the device from reaching the Netflix service, so the app can't load content.
UI-113Data on the device or a network problem is keeping Netflix from connecting — on older hardware it can also mean the device is no longer supported.
UI-800-3Information stored on the device has gone stale and needs to be refreshed — a device-data problem, not your internet.

Common problems

  • Error NW-2-5 or NW-4-7 — the TV can't reach Netflix
  • Error UI-800-3 — app data on the device needs a refresh
  • Netflix won't load past the logo or loading screen
  • Playback buffers, drops quality, or stops mid-stream
  • Can't sign in on the TV even though the password is correct

Featured guides

Netflix

Netflix Error NW-4-7: How to Fix It

Error NW-4-7 means Netflix can't connect from your device — usually because stored Netflix data is stale or the home network dropped the connection to Netflix's servers, not because your device is broken.

Netflix

Netflix Error tvq-st-103: How to Fix It

Error tvq-st-103 means your device connected to the network but couldn't reach the Netflix service, so the app can't load content — almost always a network issue, not a broken device or account.

Netflix

Netflix Error UI-113: How to Fix It

Error UI-113 means the Netflix app on your device can't connect — usually because of stale stored data or a network problem, not a broken TV. On very old hardware it can also signal that Netflix no longer supports the device.

Netflix

Netflix Error NW-2-5: How to Fix It on Any TV

Error NW-2-5 appears when your TV or streaming device takes too long to connect to Netflix. It points to an internet problem on the device or your home network, so the fix is refreshing the connection — not your Netflix account and not the hardware.

Netflix

Netflix Error UI-800-3: How to Fix It on Any Device

UI-800-3 means the Netflix information cached on your device has gone stale, or a network hiccup stopped the app from opening. Refreshing that data — restart, sign out, reinstall — fixes it. The device itself is almost never broken.

Frequently asked questions

What's the difference between Netflix NW and UI error codes?+

NW codes (like NW-2-5) mean the device can't reach Netflix over the network — usually a Wi-Fi, DNS, or router problem. UI codes (like UI-800-3) usually mean information stored on the device needs a refresh, which a sign-out and sign-in or a device restart typically fixes.

My Netflix error code has extra numbers in parentheses. Does that matter?+

Yes. Codes like UI-800-3 (100018) and UI-800-3 (307006) have different causes and different fixes. Search the exact code, parentheses included, on help.netflix.com to get the right steps for your device.

How do I refresh the Netflix app data on a TV?+

Sign out of Netflix from the app's menu, restart the TV (unplug it for about 15 seconds), then open Netflix and sign back in. This rewrites the stored account data that UI-series errors complain about.