Disney+

Disney+ reports problems with short numeric codes, and two dominate on TVs: error 83 ("Something went wrong" — a device compatibility, connection, or account issue) and error 42 (trouble connecting to the internet). Both usually respond to a restart, an app update, or a network check rather than anything on Disney's side.

Error 83 · 42Device compatibility checksAll major TV platformshelp.disneyplus.com

Common error codes

42Disney+ is having trouble connecting to your internet — error 42 points at your network connection, not your account or the TV.

83Disney+ shows "Something went wrong. Please try again" — Disney says error 83 is usually a device compatibility problem or a connection error.

Common problems

Error 83 when opening the app or starting a title
Error 42 — trouble connecting to the internet
App stuck on the loading screen
Video buffers, freezes, or won't start
App won't launch after a TV firmware update

Featured guides

Disney+

Disney+ Error Code 42: How to Fix It

Error 42 means the Disney+ app couldn't connect to the internet — it points at your network or connection speed, not your account or a broken TV.

Disney+

Disney+ Error Code 83: What It Means and How to Fix It

Error 83 is Disney+'s device compatibility and connection error — the app couldn't confirm your device is supported or couldn't complete the connection to Disney+. It's usually fixed with a restart, an app update or by turning off a VPN, not by touching your account.

Frequently asked questions

What does Disney+ error 83 mean?+

It's the generic "Something went wrong" error. Disney+ links it to device compatibility, connection, or account problems. Restart the app and the TV, check that the device is on Disney's supported list, update the app and TV firmware, and test your connection.

What does Disney+ error 42 mean?+

"We're having trouble connecting to your internet." It points to a weak or unstable connection or a timeout. Restart the app, reboot your modem and router, and if you're on Wi-Fi, move closer to the router or switch to Ethernet.

How do I know if my TV supports Disney+?+

Disney+ publishes a supported-devices list in its help center (help.disneyplus.com). If your TV or streaming stick is too old to be listed, error 83 is more likely, and an inexpensive external streaming device is the practical fix.