Disney+
Disney+ reports problems with short numeric codes, and two dominate on TVs: error 83 ("Something went wrong": a device compatibility, connection, or account issue) and error 42 (trouble connecting to the internet). Both usually respond to a restart, an app update, or a network check on your end, not to anything on Disney's side.
Common error codes
Common problems
- Error 83 when opening the app or starting a title
- Error 42: trouble connecting to the internet
- App stuck on the loading screen
- Video buffers, freezes, or won't start
- App won't launch after a TV firmware update
Featured guides
Disney+ Error Code 1026: What It Means and How to Fix It
Error 1026 shows up when you launch the Disney+ app on a smart TV, with the message "We are having a problem. Please exit the app and try again." Disney+ says it is usually an app issue or a connection error. Its fixes are turning the TV off and on, checking your internet connection and reinstalling the app.
Disney+Disney+ Error Code 73: What It Means and How to Fix It
Error 73 is Disney+'s location error. Disney+ links it to two causes: you're trying to use Disney+ from a country or region where the service isn't currently available, or a VPN or IP anonymiser is active. The fixes are on your side: the VPN, the device restart and the connection.
Disney+Disney+ Error Code 75: What It Means and How to Fix It
Error 75 appears when you try to play a video and Disney+ says you're streaming on the max number of devices for your subscription. Disney+ gives one cause: more devices are streaming than your current plan allows. The fix is on the account side: finish streaming on another device, or log out of the extra devices from Manage Devices in your Account settings.
Disney+Disney+ Error Code 83: What It Means and How to Fix It
Error 83 is Disney+'s device compatibility and connection error: the app couldn't confirm your device is supported or couldn't complete the connection to Disney+. It's usually fixed with a restart, an app update or by turning off a VPN, not by touching your account.
Disney+Disney+ Error Code 42: How to Fix It
Error 42 means the Disney+ app couldn't connect to the internet. It points at your network or connection speed, not your account or a broken TV.
Frequently asked questions
What does Disney+ error 83 mean?+
It's the generic "Something went wrong" error. Disney+ links it to device compatibility, connection, or account problems. Restart the app and the TV, check that the device is on Disney's supported list, update the app and TV firmware, and test your connection.
What does Disney+ error 42 mean?+
"We're having trouble connecting to your internet." It points to a weak or unstable connection or a timeout. Restart the app, reboot your modem and router, and if you're on Wi-Fi, move closer to the router or switch to Ethernet.
How do I know if my TV supports Disney+?+
Disney+ publishes a supported-devices list in its help center (help.disneyplus.com). If your TV or streaming stick is too old to be listed, error 83 is more likely, and an inexpensive external streaming device is the practical fix.