Tizen (Samsung)

Tizen is the operating system on every Samsung Smart TV made since 2015, powering the Smart Hub launcher, the app store and SmartThings integration. It ships only on Samsung TVs and smart monitors, so Tizen problems and Samsung TV problems are largely the same thing. Most complaints involve apps that crash or vanish from Smart Hub, network errors such as 107 and 102, and gradual slowdown that a cache cleanup usually cures.

Smart HubSamsung Smart TVs (2015+)SmartThingsBixby

Common problems

Smart Hub apps won't open or keep crashing
Wi-Fi connected but no internet
Error 107 or 102 when apps try to go online
TV feels slow after months of use
Apps missing or misbehaving after a software update

Frequently asked questions

How do I clear an app's cache on a Tizen TV?+

Go to Settings → Support → Device Care → Manage Storage, select the app and choose View Details, then Clear Cache. Clearing the cache keeps you signed in; Clear Data resets the app and signs you out.

How do I update Tizen on my Samsung TV?+

Go to Settings → (All Settings) → Support → Software Update and select Update Now. Turn on Auto Update in the same menu so the TV installs new firmware on its own. Don't power the TV off while an update is running.