Fire TV

Fire TV is Amazon's streaming platform, running the Android-based Fire OS on Fire TV Stick and Fire TV Cube streamers, Amazon's own Omni, 4-Series and 2-Series TVs, and Fire TV Edition sets from Toshiba and Insignia. Alexa voice control and the Amazon Appstore are built in. The most common complaints are apps crashing, low-storage warnings and remotes that stop pairing.

Fire OSAlexa Voice RemoteAmazon AppstoreFire TV Stick · Cube

Common problems

Apps crashing or closing right after launch
Insufficient storage warnings
Remote not pairing or unresponsive
Stuck on the Fire TV logo at startup
Buffering in streaming apps

Featured guides

Fire TV

Fire TV Apps Keep Crashing or Closing: How to Fix It

When apps on a Fire TV Stick, Cube or Fire TV smart TV keep crashing or closing on their own, the cause is almost always software housekeeping — corrupted app cache, nearly-full storage or outdated software — and it's fixable in minutes without losing your setup.

Frequently asked questions

How do I clear an app's cache on Fire TV?+

Go to Settings → Applications → Manage Installed Applications, choose the app, then select Clear cache. Clear data also signs you out of that app. Newer Fire OS versions add a Clear all Application Caches option in the same Applications menu.

How do I restart a Fire TV without unplugging it?+

Hold the Select and Play/Pause buttons on the remote at the same time for about five seconds, or go to Settings → My Fire TV → Restart. A restart doesn't delete any apps or settings.