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HBO Max

HBO Max is Warner Bros. Discovery's streaming service. It was called Max from 2023 until the 2025 rebrand back to HBO Max. On smart TVs, most HBO Max problems trace back to an outdated app, a sign-in or device-limit issue, or the network, not the TV hardware.

Warner Bros. DiscoveryFormerly MaxHBO series & moviesDevice management in Account

Common problems

  • App won't load or gets stuck on the splash screen
  • "Your account is streaming on too many devices" message
  • Playback stops, buffers or shows a black screen
  • Can't sign in on the TV app
  • App crashes right after opening

Frequently asked questions

How do I sign out of HBO Max on all devices at once?+

Sign in on a phone, tablet or computer, choose your profile, then go to Account → Devices → Sign Out All Devices. HBO Max notes the sign-out can take up to 4 hours to reach every device. Changing your password also forces a sign-out everywhere, which is useful if you suspect someone else is using your account.

Why does HBO Max say my account is streaming on too many devices?+

Each HBO Max plan allows a set number of simultaneous streams, and the message appears when your household goes over that limit. Stop playback on another device, or review who is signed in under Account → Devices and remove devices you don't recognize.