Prime Video Not Working on Your TV: Every Fix, in Order

1. 1Exit Prime Video completely — back out to the TV's home screen, don't just pause.
2. 2Unplug the TV from the wall and wait at least 60 seconds; Amazon's guidance is a full power-off, not standby.
3. 3Plug it back in, open Prime Video and try again.

This clears the app's stuck session and is Amazon's own first step for freezes and black screens.

1. 1Unplug your router for 60 seconds, then plug it back in and let it fully restart.
2. 2Confirm the TV is connected: open its network settings and run the connection test if it has one.
3. 3If you're on Wi-Fi, double-check the network password and move the router closer (or switch to Ethernet) if the signal is weak.

Amazon recommends a minimum of about 1 Mbps for SD and 5 Mbps for HD streaming — with 4K needing considerably more headroom. Below that, the app loads but playback stalls.

1. 1Open your TV's app store (Apps panel on Samsung, Content Store on LG, Google Play on Android TV/Google TV, Appstore on Fire TV) and install any pending Prime Video update.
2. 2Then update the TV itself: the system update option usually lives under Settings → Support or Settings → About/System.
3. 3Restart the TV after updating and retry.

Amazon's connection troubleshooting includes keeping the device's firmware or OS current — an outdated stack is a common cause of an app that suddenly stopped working.

1. 1First verify your credentials away from the TV: sign in at amazon.com in a browser. If that fails, reset your password there before touching the TV.
2. 2In the Prime Video app, open Settings and sign out (deregister), then sign in again.
3. 3If the TV offers it, use the code option: choose to register on the Amazon website, then enter the 5–6 character code from the TV screen at the address shown, signed in from your phone or computer.

The code flow sidesteps typing your password with the remote and creates a fresh device registration — exactly what a looping sign-in needs.

1. 1On a computer or phone, sign in to amazon.com and open Manage Your Content and Devices → Devices.
2. 2Find the TV in the list, select it and choose Deregister.
3. 3Back on the TV, open Prime Video and sign in again as if it were a new device.

Amazon documents that a deregistered device temporarily loses access to your account and content until you register it again — that's expected, and re-registering restores everything.

1. 1Open Settings → Apps, find Prime Video and choose Clear cache, then Clear data.
2. 2Reopen the app and sign in again.
3. 3Samsung, LG, Roku and Vizio TVs don't expose per-app cache controls — on those, skip ahead to reinstalling the app.

Clearing data signs you out of the app locally; your watchlist, purchases and progress stay on your Amazon account.

1. 1Check Amazon's compatible smart TVs page (linked in the sources below) for your TV brand and model year.
2. 2If your model has dropped off the supported list, the app won't be fixable on the TV itself.
3. 3The practical workaround is a current streaming device (Fire TV stick, Roku, Chromecast with Google TV) plugged into an HDMI port.

Amazon has ended Prime Video support on some older smart TV models, so a very old set that suddenly lost the app may simply no longer be supported.

1. 1Remove the Prime Video app from the TV (from the apps menu or app store).
2. 2Restart the TV, then reinstall Prime Video from your platform's app store.
3. 3Open it and sign in again.

⚠ Reinstalling removes the local sign-in and any locally cached settings on the TV. Your watchlist, purchases and viewing progress live in your Amazon account and are not affected.